Remote Support

Follow these simple steps to let TechWorks connect to your computer.

Step 1 – Download the App

1. Tap the “Download Remote Support App” button above.
2. If you are asked to Save the file, choose Save.

Step 2 – Open the Downloaded File

1. On Windows: look at the bottom of your browser or open your Downloads folder and find the file that starts with Splashtop (for example: SplashtopSOS.exe).
2. On Mac: open your Downloads folder and double-click the Splashtop file (for example: SplashtopSOS.dmg), then open the app inside.

Step 3 – Allow the Program to Run

1. If you see a message asking “Do you want to allow this app?”, click Yes or Allow.
2. If a blue Windows message appears, click More info → Run anyway (if you see that option).
3. On Mac, if it says the app can’t be opened, click Open Anyway if you see that choice.

Step 4 – Tell Me Your 9-Digit Code

1. The Splashtop window will show a 9-digit code.
2. Call and read that code to me over the phone.
3. Leave the program open on your screen. Do not close it.

That’s It!

Once I have your 9-digit code, I can connect to your computer and begin helping you.